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Live Support

Contact Support

If the above is showing as ONLINE click the link to chat online with a support person.

 
Support can be contacted via the following.
 
Availability
Live support:
 Click the icon at the top right of this page.
24/7*
Email:
24/7*
Telephone
(office hours):
 (0870) 165 1300 (option 2) 4 lines.
9am to 6pm Mon-Fri
Facsimile:
 (0870) 165 1303 Available 24/7 but any reply would be office hours only.
9am to 6pm Mon-Fri
Support Ticket:
(Recommended)
Please use the form below.
(This is the recommended contact option for support. Particularly if you are unable to email us.)
24/7*
Support Request - Raise a ticket
Please select a department
Accounts/Billing:
 Accounts department support
Back up solutions:
 Offsite and onsite back up solutions.
Broadband and dial up:
 Broadband/adsl, dial up and leased lines
Dedicated / COLO Hosting:
 Dedicated servers or COLO or Rack Space support.
Domain names:
 Domain name administration or renewal support
Hardware:
 Hardware contracts managed by host-it
Misc:
 Misc support requests
Software:
 Software such as Cmail and Cproxy.
Virtual Hosting:
 Web sites that have virtual hosting plans
Web development and coding:
 Web development support (ie sites we have delveoped for you)

Please use the above form to submit a support ticket

* Non critical requests made after 11:30pm and before 9am may be replied to during normal office hours.

Issues that are not service affecting may also be replied to during office hours when one of our specialists is available. If the issue involves 3rd party software this may also require us to pass this request on to their own support system and await a reply before we can answer the question but regardless of this we will keep you informed and we aim to respond to all support requests at the earliest possible opportunity.

All requests of a critical nature should be made through the above form with the appropriate status level (Critical).

Support

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