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Hosting Technical Support Options

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Support Tickets

Support
Ticket

Recommended for fastest resolution

 

Click Here to raise a ticket

Live Support

For quick queries during office hours, chat
live with a front-line support technician.
Click here to begin a live chat

Telephone (9am-5pm Mon-Fri)

+44 (0)1604 807 789 (option 2)
+44 (0)1908 921 080 (option 2)
Either number will go through to the same system

nuco.support

Call us free. This connects directly to our telephone system. Especially useful for international callers.

Email

All critical requests should be made via the Support Ticket system and not sent via email.
Fax : (0844) 745 1303
Available 24/7, replies during office hours.

* Non critical requests made after 11:30pm and before 9am may be replied to during normal office hours.

Issues that are not service affecting may also be replied to during office hours when one of our specialists is available. If the issue involves 3rd party software this may also require us to pass this request on to their own support system and await a reply before we can answer the question but regardless of this we will keep you informed and we aim to respond to all support requests at the earliest possible opportunity.

All requests of a critical nature should be made via Support Ticket using the appropriate status level (Critical).

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