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Christmas 2017 - PLEASE READ

Please note that our change request freeze will be in place from 9am on 20/12/2017 and will last until 9am on 02/01/2018.

We have no planned maintenance during the Christmas period and, excluding cases of emergency fault resolution, any change requests that involve the Nuco Technologies Ltd’ core network and hosting infrastructure will be postponed until the resumption of normal services on 03/01/2017. This is implemented to make sure there are no changes which could affect any of our services utilised by customers

Support Related Queries:-
As usual our Support Dept will be available as normal throughout the Christmas period via online tickets and email with telephone support available up until 5pm on the 22nd of December and then between 9am and 5pm on 27th 28th & 29th December.

Accounts & Sales Related Queries:-
The Accounts Dept will be available to respond to queries made via phone, email or ticket system up until 5pm on the 22nd of December and then between 9am and 5pm on 27th 28th & 29th December.
During the Christmas period, for any Sales related queries, please email sales@host-it.co.uk

On behalf of Nuco Technologies Ltd, we wish you a wonderful Christmas and a fantastic New Year.

 

Sales

(0844) 745 1300
(option 1) 5 lines available
Ticket : Raise a Sales ticket
Email :

Accounts

(0844) 745 1300
(option 3) 5 lines available
Ticket : Raise an Accounts ticket
Email :

General Enquiries

(0844) 745 1300
(option 1) 5 lines available
Ticket : Raise a General ticket
Email :

nuco.support

Call us FREE. Especially useful for international callers. Connects to our switchboard, simply call and then use the usual extension numbers.

Reception

(0844) 745 1300
(option 0) 5 lines available
Email :

Calls to our 0844 or 0845 numbers cost up to 7 pence per minute, plus your phone company's access charge.

Fax (all departments) - (0844) 745 1303

Our fax machine operates 24/7, with replies sent during office hours.
Alternative Numbers - The following alternative numbers are also available to use:
Phone: 0845 1 206 590 / 01908 921 080
Facsimile: 0845 1 206 591
International Enquiries - +44 1908 921080

Customer Service Aims


Telephone calls to all departments will be answered during our standard office hours which are 9am to 5pm
(Monday to Friday - excluding public holidays).

We aim to respond to all Tech Support tickets and emails as soon as possible and within a minimum of 24 hours of receipt.
Those Tech Support tickets raised with a "Critical Status" are responded to 24x7 and prioritised but please check the Critical status criteria before sending, especially during office hours.

Accounts, Sales and General Enquiry tickets and emails will be responded to as soon as possible and by the next working day as a minimum.

Should you wish to make a complaint about a service taken from Nuco Technologies Ltd t/a Host-it Internet Solutions then please click here for our Customer Complaints Procedure.

 

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