live with a front-line support technician.
Telephone (9am-5pm Mon-Fri)
Available 24/7, replies during office hours.
* Non critical requests
made after 11:30pm and before 9am may be replied to during
normal office hours.
Issues that are not service affecting may also be replied to during office hours when one of our specialists is available. If the issue involves 3rd party software this may also require us to pass this request on to their own support system and await a reply before we can answer the question but regardless of this we will keep you informed and we aim to respond to all support requests at the earliest possible opportunity.
All requests of a critical nature should be made via Support Ticket using the appropriate status level (Critical).