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Christmas 2017 - PLEASE READ

Please note that our change request freeze will be in place from 9am on 20/12/2017 and will last until 9am on 02/01/2018.

We have no planned maintenance during the Christmas period and, excluding cases of emergency fault resolution, any change requests that involve the Nuco Technologies Ltd’ core network and hosting infrastructure will be postponed until the resumption of normal services on 03/01/2017. This is implemented to make sure there are no changes which could affect any of our services utilised by customers

Support Related Queries:-
As usual our Support Dept will be available as normal throughout the Christmas period via online tickets and email with telephone support available up until 5pm on the 22nd of December and then between 9am and 5pm on 27th 28th & 29th December.

Accounts & Sales Related Queries:-
The Accounts Dept will be available to respond to queries made via phone, email or ticket system up until 5pm on the 22nd of December and then between 9am and 5pm on 27th 28th & 29th December.
During the Christmas period, for any Sales related queries, please email sales@host-it.co.uk

On behalf of Nuco Technologies Ltd, we wish you a wonderful Christmas and a fantastic New Year.

 

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Telephone (9am-5pm Mon-Fri)

+44 (0)1604 807 789 (option 2)
+44 (0)1908 921 080 (option 2)
Either number will go through to the same system

nuco.support

Call us free. This connects directly to our telephone system. Especially useful for international callers.

Email

All critical requests should be made via the Support Ticket system and not sent via email.
Fax : (0844) 745 1303
Available 24/7, replies during office hours.

* Non critical requests made after 11:30pm and before 9am may be replied to during normal office hours.

Issues that are not service affecting may also be replied to during office hours when one of our specialists is available. If the issue involves 3rd party software this may also require us to pass this request on to their own support system and await a reply before we can answer the question but regardless of this we will keep you informed and we aim to respond to all support requests at the earliest possible opportunity.

All requests of a critical nature should be made via Support Ticket using the appropriate status level (Critical).

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